Upgrade from eBay’s clunky inbox to eDesk’s clean, team-enabled eDesk’s mailbox. Bring all the customer data you need to respond to questions into easy-to-follow message threads, and use smart snippets and to action them quickly. eDesk’s AI suggestions allow you to resolve 20% of your tickets in a single click, while collision protection means that your team will clash on tickets again. Deal with eBay buyer questions as well as tickets from everywhere else you sell from eDesk The integrated eBay customer service software You’ll receive all buyer messages and eBay resolution center updates directly in your eDesk account as new tickets, so you can action return and refund requests, reply to messages or submit files all from with your eDesk ticket.
The integrated eBay customer service software
You’ll receive all buyer messages and eBay resolution center updates directly in your eDesk account as new tickets, so you can action return and refund requests, reply to messages or submit files all from with your eDesk ticket.
All your eBay data from within the ticket
eDesk makes all the information support agents need at their fingertips.
eDesk integrates seamlessly with eBay
eDesk brings all your eBay customer information into a single helpdesk.
eBay customer information
- Username
- Phone number
- Email address
- Links to profile
eBay order information
- Order date
- Shopping statue
- Order number
- Estimated delivery date
- Delivery address
- Product
- Total sales value
eBay product information
- SKU
- Unit Price
- Brand
- Weight
- Order Status
